Help Centre
Help for every part of My Rugby Career: your profile and privacy, match statistics and the MRC app, recruitment and messaging, and running your club and teams. Search below, or ask the assistant. It answers from these articles, on your device.
Players
- Create your player profile — Joining is free for players and takes one short form. Your display name is what everyone sees.
- Complete your personal information — Your real name, town, club and contact details are stored but hidden until you approve someone.
- Add your positions, numbers and capabilities — Positions, height, weight, playing standard, skills and availability are what clubs search on.
- Upload photos and video — A player's photos and video are private: only you and the coaches and clubs you approve see them.
- Add your rugby history and achievements — The clubs you played for and what you achieved — private until you approve someone.
- Search for clubs, coaches and vacancies — Browse clubs and coaches, and open vacancies, with filters for country, region and level.
- When a club or coach asks for your details — You decide, one club or coach at a time: approve, decline or simply ignore it — and you can withdraw later.
- Increase your profile's visibility — A complete profile gives recruiters more to go on. Your profile page shows how complete yours is.
- Apply to an advert, or express interest in a club — Applying sends the club your public profile and a message. Your details still need your approval.
- Join your club's squad (My teams) — A club can put you in a squad only with your yes, for one season, and you can leave at any time.
- Your team's fixtures and results — See when and where your team plays, its results, and add the fixtures to your calendar.
- Your team sheets — See your squad's published team sheet for each match.
- My plays: moves your coach shared with your squad — Watch the plays your coach shared with your squad, follow your own number and test yourself with the questions.
- Your match statistics — When your club confirms a match it recorded with the MRC app, your statistics appear on your profile. They are private until you choose what to show.
- Your achievements — Milestones worked out from the matches your club confirmed. They are private by default; an adult chooses whether to show them.
Coaches
- Create a coaching profile — Choose Coach when you join. Your display name is public; your real name is not.
- Add qualifications and certifications — Upload certificates; our team checks each one with the issuer before the Verified tick appears.
- Showcase your coaching experience — Role, specialism, badge, years coaching and your coaching history.
- Upload photos and media — An adult coach's pictures are public; frame each one with the picture editor.
- Search for players and clubs — Filter players by position, age and country (and level and availability, for those who shared them); browse clubs and adverts.
- Connect with clubs and join a coaching staff — Message a club, apply to a coaching advert, or ask to join its coaching staff.
- Advertise your availability — Tell clubs whether you are available now, open to offers, available from a date, or not looking.
- Build a professional coaching network — Ask for details with a note that says why; the people who approve you appear under My connections.
- Help run a club as staff — Accept a club's invitation, then manage the teams you are given, through your coach profile.
- My teams: your teams at a glance, and asking a club for access — Coaches and club staff start on My teams: each team's next fixture, the state of its team sheet and quick actions. No access yet? Ask the club.
- The strategy board: design a move and share it with your squad — Coaches and club staff draw rugby moves and structures on a pitch, watch them play out against a drifting or rushing defence, and share a team's play with its squad.
- The session planner: plan a training session — Coaches and club staff build a training session in a minute, from the age group, level, objective and length, then change it, print it and keep its versions.
Coaching guides
- Principles of play — The ideas behind every good team, in attack and in defence, and how to build a training session around one of them.
- Positions — The fifteen positions, what each one does, and why young players should try several.
- Safety at training — A short check for before, during and after every training session.
- Concussion awareness — If in doubt, sit them out. How to spot a possible concussion, what to do straight away, and how a player comes back.
- Age-grade guidance — What changes as players grow: the game they play, contact, and how the session planner follows it.
Clubs
- Create a club profile — A club's name and town are public. The person who answers its email stays private.
- Add club information and branding — League, standard, founding year, teams, members and colours, plus your crest and cover image.
- Showcase your facilities and club culture — Facilities, honours, history and photos tell a recruit what the club is like.
- Search for players and coaches — Filter players by position, age and country, and coaches by country and region (and by level, availability and specialism, for those who shared them).
- Post recruitment opportunities — Write adverts for players or coaches in the club portal; published ones appear in Vacancies.
- Contact suitable candidates — Message a player or coach, and ask for their details with a note saying who you are and why.
- Manage recruitment in the club portal — Adverts, applications, teams and coaches, in one place for your club.
- Build long-term talent pipelines — Teams, coaching staff, saved searches and the conversations you keep.
- Staff and roles: who helps run your club — Club Administrators, club managers and team staff — each through their own coach profile, never a shared login.
- Invite staff, and answer an invitation — Invite a coach of the club or an email address; the person invited accepts or declines.
- Two-step sign-in for Club Administrators and managers — A passkey or an authenticator app is required to manage a club; team staff are strongly encouraged to use one.
- The club's activity log — Who did what at your club, newest first: kept for 24 months and never editable. The whole log is for the club's owner and its super administrators.
- Club Administrators: permissions, teams and the limit — Give a trusted person exactly the permissions and teams they need. A club can have one Club Administrator for each active team.
- Running the club from a staff seat — With the right permissions, a staff seat can look after the club profile, teams, coach requests, applications, adverts and billing — work only the club profile itself could do before.
- Seasons and squads — Each team has a squad in each season. Registered players join only by accepting — an invitation or a join code.
- Temporary players, the Bin and paper consent — Records of players who are not on My Rugby Career: only what the club needs, sealed, and erased after 12 months.
- Fixtures and results — Each team's matches per season: add them, publish them to the squad, enter results and download them.
- Import fixtures — Read a fixture list in your own browser, check every row, and add it as drafts.
- Pick the Match Day 23 — Choose the starting fifteen and the replacements for a fixture, then publish the team sheet to the squad in one step.
- Share team sheets and match cards — Images and PDFs of a locked team sheet or of a fixture, drawn on your own device in your club's colours.
- A young player's full name on shared team sheets — Outside the club, players under 18 appear as first name and initial, unless a parent or guardian agrees to the full name.
- The player pool — Every squad of a season on one page, to see who plays where, with the same name rules as the squads.
- Match recorder only: a seat that just records matches — Let somebody record a team's matches in the MRC app without giving them its squad, fixtures or team sheets.
- The MRC app: record matches from the sideline — For coaches and clubs: record live match statistics on your phone, with or without signal, as a Quick Match of your own or with your club's fixtures and team sheets, synced with the club.
- Install the MRC app — Put the MRC app on the phone you take to matches: it opens from its own icon, full screen, and works without signal.
- Try the MRC app in Demo Mode — Anybody can open and install the MRC app without an account and try every screen on a demo match with fictional teams. Nothing is saved, synced, exported or shared.
- Match reports — Matches recorded with the MRC app appear on the club's fixtures: the team's staff see the whole report, and each player of the squad sees the team's report and their own line.
- Shirt numbers and positions — A player's position and shirt number are separate: the position is their place on the Match Day 23, the shirt number any whole number from 1 to 99, changed on the website or in the MRC app until kick-off.
- Free kicks: what was chosen and what happened — In the MRC app a free kick has its own button next to Penalty. Record who it was given to, what the team chose and, after a tap, what happened, so free kicks count in possession, set piece, discipline and the match report.
- Cards: yellow, second yellow and red — Record each card as the referee shows it. A second yellow card is an automatic red: the MRC app sends the player off, and the reports show Yellow 1, Yellow 2 and the automatic red with their times.
- Recording depth and player actions — Before kick-off, choose how much the MRC app records: Quick, Standard or Analyst. Analyst adds player actions, such as carries with metres, tackles, rucks and line breaks, for the running, defence and breakdown numbers in the report and on the website.
- Match analysis: what likely contributed to each score — The match report’s Impact section shows, for every try, the recorded entries that likely contributed to it, with an impact and a confidence level. It is worked out by fixed rules from what was recorded, without AI, and it never says that something caused a score.
- Likely next: the suggestions above the buttons — While a match is live, the MRC app suggests up to three entries above the buttons. Certain follow-ups come first and record in one tap; the others are the entries most likely next, each with a short reason. They are worked out on the phone, without AI.
- Quick Match Setup: your own match, without a club fixture — Any coach can set up a match in the MRC app without a club fixture: the match details, a 23-player squad with shirt numbers and positions, then record it with the full recorder. Signed in with a coach account, it is kept on your account and syncs to your other devices.
- Correcting a confirmed match — A confirmed match is final, but the club's administrators can correct a mistake in it — a wrong scorer, a missing or extra event, the player of the match, a replacement's minute — with a reason. The statistics follow.
- Squad statistics — For each squad, the club's staff see leaders, every player's season and selection from the team sheets, worked out from the matches recorded with the MRC app and confirmed.
- Laws of the Game in the MRC app — Search the laws of your union in the MRC app, also without signal; a result opens the official page.
- Recording offences and timing in the MRC app — Record which law was broken, free kicks, scrum and lineout sanctions and head-contact reviews, and time conversions, lineouts and scrums, under the law set of your competition.
- Discipline by law: your club and your players — See the penalties, free kicks and cards from your confirmed matches by law category, by player and season, with trends, recurring issues and timing; a player sees their own on the profile.
FAQs
- Getting around the site — Home, the listings, About, this Help Centre and your own menu — and where each one is.
- What is public, and what stays private until you approve? — Nobody sees your name, club, town or contact details — or a player's pictures — until you approve them.
- Young players: parents and guardians — Where the law in a player's country requires it for their age, a parent or guardian must agree first.
- A club asks to show your child's full name — Agree or decline with one press; you can withdraw at any time.
- Your account menu and your profile dashboard — Your picture at the top right opens everything that is yours; your own profile shows what to do next.
- Notifications — Messages, requests, invitations and account alerts in one place, with a count on the bell that updates by itself.
- Your workspace: the Dashboard, your apps and your plan — After you sign in, your apps are around every page: a sidebar with the apps you pinned, an Apps button, the Application Centre with every app as a tile, and My plan. Your choices follow you to every device.
- Pop-ups, sound and notifications on your devices — Choose how the site tells you about something new: pop-ups, a sound, and notifications on your phone or computer even when the site is closed.
- Choosing which emails you get — Switch off emails about activity — messages, requests, club and squad news. Security and consent emails always arrive.
- Saved searches — Keep a set of listing filters under a name, and run it again whenever you like — up to 20.
- My connections — The people and clubs you approved, and those who approved you.
- Ways to sign in — An email address and password, a provider such as Google, or a passkey.
- Two-step sign-in and recovery codes — A second step after your password: a passkey, an authenticator app, or an emailed code. Turn it on, change it or turn it off yourself.
- Moving to a new phone — Set up the new phone while the old one still works, then remove the old one.
- Where you're signed in — See every phone, computer and browser signed in to your account, and sign any of them out.
- Hiding and showing your profile — Take your profile out of search and the listings at once, without deleting anything.
- See and download your data — Download everything we hold about you as a file, straight away.
- Deleting your account — We email you a code; your profile disappears at once and everything is erased after 30 days.
- Privacy choices (cookies and analytics) — Privacy choices, on every page, changes what this site may remember on your device and whether your visits are counted.
- Changing the language — English, Nederlands, Français, Deutsch, Italiano, Português and Afrikaans.
- What are example profiles? — Profiles with an "Example profile" badge show what a complete profile looks like. Nobody is behind them.
- Subscriptions — Players are free for ever. Coaches and clubs are free during the Launch Promotion; once billing is activated they pay a yearly subscription. Every profile card says what applies today.
- How is this Help Centre kept up to date? — By the people who build the site, with every release. There is no AI in the website.
- Ask for help: the help assistant — A quick way to the right help from any page. It runs on your own device: nothing you type is sent or saved, and it is not AI.
- Will my profile show up on Google? — Players never, and nobody under 18. Clubs once our team has verified them, unless they hide. Adult coaches only if they switch it on.
- Guides and articles — Short, practical guides on rugby careers, coaching and recruitment, written by the My Rugby Career team.
Troubleshooting
- I cannot sign in — Check the address, wait after too many attempts, and look in spam for codes.
- I have forgotten my password — We email you a code; the code proves it is you, then you choose a new password.
- I lost my phone (authenticator app or passkey) — Use one of your recovery codes, then set up your new phone.
- An email says my two-step sign-in will be reset — The owner was asked to remove your second step. If that was not you, cancel it from the email.
- Photos are not showing — A player's pictures are private, so most people see a drawing instead — that is working as intended.
- I cannot send a message or a request — Confirm your email first; players message clubs and coaches, not other players; only clubs and verified coaches can approach under-18s.
- My parent or guardian has not answered — Ask them to check spam, or send the link again from the banner.
- I cannot see the club portal — The portal is for club profiles that are live.
- I cannot open my club's team management — Team management needs a staff seat that the club offered and you accepted. It works through your coach profile, while it is live, at a club that is live.
- I was signed out — After 30 minutes without activity you are signed out (15 minutes for staff).
- "Something went wrong" — Send the reference shown on the message to support.
- I think somebody got into my account — Change your password, turn on two-step sign-in and tell us.
- How to report a message or a member — Press Report in the conversation. A person on our safety team reads every report.
- My profile is not live yet — A profile waiting for a parent, for a payment, or hidden is out of the directory. Your account page says which.
