My profile is not live yet
Troubleshooting
A profile waiting for a parent, for a payment, or hidden is out of the directory. Your account page says which.
- Open your account menu: if your profile is waiting for a parent or a payment, it says "Profile not live yet" under your name. Choose "Why my profile is not live". A hidden profile is not marked there: see Hidden below.
- Waiting for a parent or guardian: they agree through the link we emailed them. The banner at the top of the page can send it again.
- Waiting for payment: open Subscription from the account page and pay; the profile is published once the payment is confirmed.
- Hidden: sign in and open Privacy settings (Visibility) to show it again — this works even when it is your only profile.
- Until it is live, nobody can find or message it, and Saved searches and My connections are not available. The bell still shows notices about your account, such as a change to how you sign in.