I cannot open my club's team management

Troubleshooting

Team management needs a staff seat that the club offered and you accepted. It works through your coach profile, while it is live, at a club that is live.

  1. Being listed as Head Coach, or in another team role, on the club's Coaches tab is not access: that is the club's coaching-staff list. Access is a staff seat. The club offers it (Coaches tab, the coach's Team management line, Offer access) and you accept it under My club roles. Until then, you can ask for it with Ask for access on My teams.
  2. Act as the profile the role belongs to: your coach profile for a staff role, the club profile for the club's owner. My club roles offers the switch.
  3. Club Administrators and club managers need a passkey or an authenticator app first (Account → Sign-in and security).
  4. Your coach profile must be live (not hidden, suspended or waiting for payment), and your account needs a date of birth showing you are 18 or over. When subscriptions are on, a staff role needs an active coach subscription.
  5. If the club's own subscription has lapsed, its Club Administrators can still read and export for 30 days; after that team management is closed until the club renews.
  6. If the club ended your role, you see it in your notifications.

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