An email says my two-step sign-in will be reset
Troubleshooting
The owner was asked to remove your second step. If that was not you, cancel it from the email.
- This email is sent the moment the owner asks for a reset — normally because somebody wrote to support saying they had lost every second step. It says when the reset takes effect (normally 24 hours later).
- If you asked for it, do nothing: after the waiting time your passkeys, authenticator app and recovery codes are removed and you sign in with your password or provider.
- If you did not ask for it, press the link in the email and then "Cancel the reset". Nothing about your sign-in changes.
- Signing in with your passkey, authenticator app or a recovery code also cancels it, because that proves you still have them.
- Then change your password: somebody may have tried to take over your account.
- The link works once and only until the reset takes effect.
