Ask for help: the help assistant

FAQs

A quick way to the right help from any page. It runs on your own device: nothing you type is sent or saved, and it is not AI.

1. Press "Ask for help" at the bottom right of any page (on a phone, the round button with a question mark).
2. It suggests common questions and the help articles for the page you are on. Pick one, or type your own question and press Ask.
3. Each answer gives a short summary and the steps, with "Open the full article" and, where it helps, "Take me there" to open the right page. You make any change yourself: the assistant cannot change anything for you.
4. If it is not sure, it says so and shows the closest articles, with Contact support.
5. If a question is about somebody's safety, it shows what to do straight away: if anybody is in immediate danger, contact the police first.
6. Press Escape or Close to close it. What you asked is gone when you leave or reload the page.

• It searches this Help Centre and a list of common questions inside your browser. What you type is never sent to us or to anybody else, and is not stored on your device.
• The MRC app has its own "Ask for help", which works without signal.