I lost my phone (authenticator app or passkey)

Troubleshooting

Use one of your recovery codes, then set up your new phone.

1. On the second step of sign-in, choose "Recovery code" under "or use another way" and type one of the ten codes you saved. Each works once.
2. Passkey on another device? If this browser cannot use passkeys, sign in on the phone or computer that has it, or use a recovery code.
3. Once in, open Account → Security: set up the new phone ("Moving to a new phone"), remove the old app or passkey, and make new recovery codes.
4. No recovery codes left? Write to Contact support from the email address on your account. The owner checks it is really you, then asks for a reset: we email you straight away, and it only happens after a waiting period (normally 24 hours) so you can stop it if it was not you.
5. After the reset you sign in with your password or provider, then set up a passkey or an authenticator app again.

• Emailed codes are not accepted once you have a passkey or an app — so losing both needs the owner's reset. Keep your recovery codes safe.