I have forgotten my password

Troubleshooting

We email you a code; the code proves it is you, then you choose a new password.

1. Press "Forgot password?" on the sign-in page and enter your email address.
2. We send a code to that address. The answer on screen is the same whether or not the address has an account.
3. Enter the code and a new password (at least 12 characters).
4. A new password lifts any sign-in pause from wrong passwords, and we email you to say the password was changed.
5. If you have an authenticator app or passkey, you still need it (or a recovery code) to sign in afterwards.

• If somebody once created an account with your address and never confirmed it, resetting the password with our code hands it to you: their password, passkeys, authenticator app and linked sign-in providers are removed.