Moving to a new phone

FAQs

Set up the new phone while the old one still works, then remove the old one.

1. Keep the old phone until you have finished. Open Account → Security and press "Moving to a new phone".
2. Passkey: open this site on the new phone, sign in, and choose "Add a passkey on this device". Many phones copy passkeys to a new phone by themselves (iCloud Keychain, Google Password Manager); if yours did, there is nothing to do.
3. Authenticator app: choose "Move your authenticator app", confirm it is you, and scan the new QR code with the app on the new phone. Type the code it shows: from then on only the new phone works.
4. Once the new phone works, remove the old passkey from the list (Remove), so a lost or sold phone cannot be used.
5. Check your recovery codes: if three or fewer are left, make new ones.

• Already lost the old phone? Use a recovery code to sign in, then follow these steps. See "I lost my phone".